How to Choose the Right Moving Company in Calgary

Choosing a moving company is one of the most important decisions in your moving process. You're trusting strangers with everything you own. Here's how to make sure you choose wisely.

What to Look For

1. Licensing and Insurance

Every legitimate Calgary moving company should have:

• A City of Calgary business licence
• Commercial vehicle insurance
• Cargo liability insurance (protects your belongings during transit)
• Workers' compensation coverage (WCB in Alberta)

If a mover can't provide proof of any of these, walk away.

2. Transparent Pricing

A good mover provides a clear, written estimate that explains:

• Hourly rate or flat rate — and what's included
• Minimum hours and overtime policies
• Any additional charges (stairs, long carry, travel time)
• Payment methods accepted and when payment is due

3. Professional Communication

From your first phone call, the company should be responsive, clear, and professional. If it's hard to get a quote or get questions answered before the move, imagine how difficult it will be to resolve issues after.

4. Reviews and Reputation

Check Google reviews, Facebook reviews, and Better Business Bureau ratings. Look for patterns — one bad review happens to everyone, but consistent complaints about the same issues (hidden fees, damage, lateness) are red flags.

Red Flags to Watch For

• No physical address or website: Legitimate companies have a verifiable presence
• Dramatically low quotes: If one quote is 40% below others, expect hidden fees or substandard service
• Large upfront deposits: A small deposit to hold a date is normal. Demanding 50% upfront is suspicious
• No written estimate: Always get it in writing. Verbal quotes are not binding
• Unmarked trucks or crews: Professional movers have branded trucks and uniformed crews
• Refusing to provide insurance information: If they dodge insurance questions, they probably aren't insured

Questions to Ask Every Moving Company

1. Are you licensed and insured? Can I see proof?
2. How long have you been operating in Calgary?
3. What's included in your hourly/flat rate?
4. How do you handle damage claims?
5. Will the same crew load and unload, or are there subcontractors?
6. What happens if the move takes longer than estimated?
7. Do you charge for travel time, fuel, or truck fees separately?